Albi

Home & Kitchenware Specialists for over 30 years

Retailer Login

Welcome to our trade information and ordering system. Here registered retailers/stockists can gain instant access to their Albi account information and place orders 24 hours a day, 7 days a week.

If you are a comsumer wishing to purchase an item from Albi’s extensive portfolio of brands, visit our Contact Us page or phone 03 9474 1300 for stockists in your area.

If you are an existing or potential Albi retail customer and would like more information about how to register for the online ordering system, please phone Customer care on 03 9474 1300

Warranty

 

ALBI GUARANTEE

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this warranty excludes, restricts or modifies any State or Federal legislation applicable to the supply of goods which cannot be so excluded, restricted or modified.

GUARANTEE 

We warrant that, subject to the exclusions and limitations below, the Product will be free from defects in materials and workmanship under normal domestic household use for the period of time listed on the Product’s packaging. The warranty period commences on the date of sale by the original retailer to the original purchaser. The warranty applies only while the Product is owned by the original purchaser.

Use of the Product in a commercial capacity will void this warranty.

If a defect appears in the Product before the end of the warranty period and we find the Product to be defective in materials or workmanship, we will, in our sole discretion either:

(a) repair the Product using identical or similar components; or

(b) replace the Product with a product comparable in quality and value.

We reserve the right to change or discontinue our product ranges at any time without notice and without liability.

EXCLUSIONS

This warranty does not apply if proper care and/or usage instructions are not followed.

This warranty does not cover scratches, stains, discoloration or damage caused by misuse.

HOW TO CLAIM

Any claims for warranty should be made with proof of purchase and full details of the alleged defect, to the retailer from whom the Product was purchased. If the retailer has closed its business, please contact us at the details below.

You must make the Product available to us or our authorised repair agent for inspection. The cost of delivery of the Product to and from us for the purpose of assessment is your responsibility.

LIMITATIONS

We make no express warranties or representations other than as set out in this Guarantee. The replacement of the product or the refund of the purchase price is the absolute limit of our liability under this Guarantee.

CONTACT

Susskind & Danziger Pty Ltd T/as Albi Imports

87 Chifley Drive, Preston, Victoria 3072

E: albi@albi.com.au P: +61 (03) 9474 1300 F: +61 (03) 9474 1334