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Warranty

We warrant that, subject to the exclusions and limitations below, our products will be free from defects in materials and workmanship under normal domestic household use for the period of time listed on the product’s packaging. The manufacturer’s warranty period commences on the date of sale by the original retailer to the original purchaser. The manufacturer’s warranty applies only while the product is owned by the original purchaser. Manufacturer’s warranties do not exclude your rights under Australian Consumer Law and are offered additionally. If the product does not have a manufacturer’s warranty specified on its packaging, the Australian Competition & Consumer Commission (ACCC)’s default Consumer Guarantees automatically apply. To read what the Consumer Guarantees cover, please visit the ACCC website by clicking here

Use of a product in a commercial capacity may void its manufacturer’s warranty.

If a defect appears in the product before the end of the manufacturer’s warranty period and we find the product to be defective in materials or workmanship, we will, in our sole discretion either:

  • repair the product using identical or similar components; or
  • replace the product with a product comparable in quality and value.

We reserve the right to change or discontinue our product ranges at any time without notice and without liability.

EXCLUSIONS

Manufacturer’s warranties do not apply if proper care and/or usage instructions are not followed.
Manufacturer’s warranties do not cover scratches, stains, discoloration or damage caused by misuse.

HOW TO CLAIM

Any claims for manufacturer’s warranties should be made with proof of purchase and full details of the alleged defect, to the retailer from whom the product was purchased. If the retailer has closed its business, please contact Albi though the details below. You must make the product available to us or our authorised repair agent for inspection. The cost of delivery of the product to and from us for the purpose of assessment is your responsibility.

LIMITATIONS

We make no express warranties or representations other than as set out on this page or on a product’s packaging. The replacement of the product, the refund of the purchase price or remedies required by Australian Consumer Law are the absolute limits of our liability.

CONTACT

Albi Customer Care
87 Chifley Drive, Preston, Victoria 3072
E: albi@albi.com.au P: +61 (03) 9474 1300 F: +61 (03) 9474 1334

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